Lapland Lake Policies

• Minimum Stay:  Our lodging has a minimum stay requirement of either two or three nights, depending on the season and date.
• Pets are not permitted.
• Lapland Lake is a non-smoking facility; smoking is prohibited inside all buildings (this includes vapor, electronic and any other smoking devices). We thank you for your cooperation.  Smoking inside your tupa will result in a $250 cleaning fee.
• Day visitors:  With the exception of special events, we are not able to accommodate off site visitors in the spring, summer, and fall.  The use of Lapland Lake facilities and beach are reserved for registered lodging guests only.  In winter, any offsite visitors are required to purchase facility use passes.
• Check in time:  If your tupa was not rented the night prior, in most instances you will be able to settle in as early as 11am.  When tupas are changing over from guest to guest, we endeavor to have cleaning completed by 4:00pm.  However, during exceedingly active lodging periods, tupas may be prepared somewhat later.
• Check-out time is 11:00am, but guests are welcome to enjoy our public facilities until 4:30pm on day of departure. A public shower with changing room is available.
• 8% sales tax applies. No other hotel taxes or resort fees are imposed, and Lapland Lake is a non-tipping resort.
• Tupas are fully equipped, including linens: sheets, pillowcases, bath towels and blankets. Tupas are cleaned thoroughly after each use (there is no daily maid service).
• Complimentary WiFi is available. Guests at Lapland Lake delight in quality time spent with one another.  There is no cell phone service in our area, and our tupas do not have televisions or telephones.  Complimentary Wi-Fi is available at the main lodge.  Wi-Fi coverage is also available in or near each cabin or studio.  Most guests are able to configure their cell phones for “WiFi Calling”, if you intend to use this feature we recommend activating and testing it before arriving at our location  Our wax room is open 24×7 with access to our WiFi network and a landline telephone with complimentary domestic long distance service.  Lodging guests may also provide our main telephone number 518-863-4974 to friends and family as a contact number for the time of their visit; incoming messages are cheerfully delivered to your tupa from 10am-5pm (and after hours in event of emergency).
• Extra Guest Charges:  Each lodging unit is priced for a base number of guests per night. This base number varies depending on the unit, the night, and the season. Extra guest charges will apply when the number of guests in a reservation goes beyond this base number. Extra guest rates vary by season for adults and children age 6 to 17. Children ages 5 and under do not incur extra guest charges.
• Maximum guests per unit: Each lodging unit has a maximum number of allowable guests.  If your party exceeds this number of guests, your reservation may be moved to another unit at the prevailing rate, you may be required to add another unit as available, or your reservation may be cancelled without refund.
• Single occupancy discount for solo travelers available during spring and fall seasons and winter midweek nights, excluding holidays and holiday weeks. This discount is applied to your final bill at checkout.  No other discounts apply. Studio units and four bedroom tupas are not eligible for discount.
• COVID-19 Liability Policy: Stoney Creek Nordic, Inc., DBA Lapland Lake is absolved of all liability for anyone infected with coronavirus during their stay. By staying at Lapland Lake, you voluntarily assume all risks related to exposure to COVID-19.

Please read this policy carefully.  Your payment of a deposit serves as acceptance of Lapland Lake’s deposit and cancellation policy as detailed below.

DEPOSITS: To confirm a lodging reservation a 50% (pretax) deposit is required at the time of booking. The balance is payable at the time of check-out.

CANCELLATIONS: Cancellations made 4 or more weeks before the arrival date are subject to a $75 per tupa cancellation charge and the remainder of your deposit will be refunded.   For cancellations with less than 4 week notice deposits are forfeited. 

We are a small resort and as such cancellations on short notice affect us significantly.   We are not able to make exceptions to our cancellation policy for unfavorable weather in any season.  While we do our best to provide good skiing conditions in the winter, the weather is beyond our control and we are not able to refund deposits or reschedule stays due to unfavorable weather or snow conditions.

We are not able to make exceptions to our cancellation policy due to personal or family emergencies.  We recommend you purchase trip insurance from a commercial provider if you are not comfortable assuming the risk of losing your deposit if a personal or family emergency arises on short notice.

For any reason, should you arrive after the date specified as your arrival date or depart prior to the final date of your reservation, you will be responsible for payment of your entire stay as originally booked. 

AVAILABILITY: If Lapland Lake is unable to make your lodging available due to maintenance issues, damage to premises, staffing issues, administrative error or change in business status, Lapland Lake will return your full deposit.  Our responsibility in these situations is limited to the return of your deposit.

PAYMENT: Payment may be made by cash, MasterCard, VISA, American Express, Discover, personal or traveler’s check made payable to Lapland Lake. There will be a $30 charge on any returned check.

• All non-sale items may be returned for a full refund within 30 days of purchase. The item must be unused with all tags affixed and must be accompanied by the original sales receipt.
• Items purchased on sale may be exchanged or returned for a store credit only. Sorry, no refunds. This must be done within 30 days of purchase. The item must be unused with all tags affixed and must be accompanied by the original sales receipt.
• No refunds, exchanges or store credits on the following: Used Ski Equipment, Used Snowshoe Equipment, Facility Use Passes, Season Pass Memberships, Gift Cards or Gift Certificates.
• Any items returned without a sales receipt will receive a store credit only at Lapland Lake’s lowest selling price. Items must be unused with all tags affixed.
• Refunds will be issued in the manner of the original tender. Items paid by check are unable to be refunded until the check clears the bank.

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What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)

To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions
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We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 10-15-18

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Lapland Lake
139 Lapland Lake Road
Northville, NY 12134-3962
Call 518.863.4974 (8:00am – 8:00pm)